Privacy Policy

This notice explains what we do in relation to collecting, storing, and processing Personal Data. If you believe that we may hold Personal Data and you are the Data Subject you have various rights under relevant legislation including rights of access.

If we hold your personal data you are a Data Subject and have a number of rights UK data protection legislation including:

• The right to be informed that your data is being collected. We do this by making this notice available to you and in limited circumstances where we ask for your written consent;
• The right to access your personal data and know what data we hold. You should use the contact information below in the first instance and we will ask you for proof of identity as part of the process;
• The right to rectification. If you believe that your personal data held by us is inaccurate you can ask us to correct the data;
• The right to erasure. You can ask us to erase your personal data but please understand that there are circumstances where we will continue to be entitled to process your data, for example in order that we may fulfil our obligations under an insurance contract;
• The right to restrict processing. You can ask us to restrict how we use your data;
• The right to portability. You can ask us to provide your personal data in a format that can be transmitted to another data controller;
• The right to object. You can object to a data controller processing your data, typically where it is used for marketing purposes. We do not use personal data for marketing;
• Rights related to automated processing, typically related to automated decisions and profiling. We do not use personal data to automate our decisions without human intervention but you can ask is if we do this.

If you have further questions, wish to access your data, or wish to make a complaint you should contact mark@markhands.co.uk in the first instance.

The Personal Data we hold, the purposes for which we hold it, and what we do with it will be different for different parties. 

• People who visit our website
• People who send emails to us
• People who complain to us
• Policyholders
• Claimants
• Agents, Producing Brokers, and Insurers
• People employed by us
• People who contact us about employment
• Disclosing your information

We may provide information about you to those of our partners, whose products and services may be of interest to you.

We may use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our service and may provide such aggregate information to third parties for example content partners and advertisers. These statistics will not include information that can be used to identify any individual. 

We will not pass on your personal information to third parties except in accordance with this policy, as required to provide products and services to you, which you agree to or where we are required to do so by law.

Protecting your information

Although we make every effort to create a secure environment for your personal information, Mark Hands Consulting cannot guarantee the safety of any personal information.

Further Information.

This privacy notice does not extend to other sites accessible via links on this website. Where you access other websites via these links you should read the privacy notices contained on those sites and we can take no responsibility for personal data held or processed by the organisations concerned.

The information below describes the purposes and means by which we process personal data and the scope of use and sharing with other parties. The limitations on scope in relation to sharing with other parties do not apply where we are obliged by law or regulation to a party entitled to receive the personal data.

People who visit our website

We use a third party service, Google Analytics, to collect details of website visitor patterns. We do this to understand which pages and information are of most interest to visitors to our site to enable us to update and develop the content on our site.

We do not hold any personal data about visitors to our website and our contract with Google Analytics does not permit them to do so either.

People who send emails to us

You should be aware that unless we have established Transport Layer Security (TLS) or other technical means, email traffic between us may be vulnerable to interception.

If an email you sent to us was intended for our sole use and that was made clear to us we will not share it with other parties or provide your contact details.

If an email was sent to us in connection with an insurance policy or claim where we are acting on behalf of you or your client we may share such emails with (re)insurers, or their agents, in connection with the relevant insurance policy or claim.

They will be Data Controllers with their own obligations and responsibilities in connection with processing your data and you should contact them directly. We will only share this information where it is necessary for dealing with a claim or fulfilling an insurance policy. We can provide you with details of firms with which we have shared your personal data if you request this from us.

People who complain to us

Where we receive a complaint in relation to our services we will file that information together with other complaint details gathered by us in the course of investigating and resolving the complaint. This information and any Personal Data will not be shared with any other organisation.

Where we receive complaints about the services of another party; for example an insurer, we will pass details of the complaint, including any personal data provided to us, to the party responsible for the provision of the services. We will advise you where we do this. We will retain a summary of the complaint details for use in analysing the overall service experience of our clients and policyholders..

People in contact with us about employment

If you, or your agent; e.g. a recruitment firm have been in contact with us in relation to a possible position that did not result in you taking up a position with us, certain personal data will have been shared with you.

If you sent the personal data directly to us we will have acted on the basis that you consented to us holding and processing the data for the purpose of a potential job role. If the personal data was sent to us by an organisation to whom you provided the personal data in relation to employment we will similarly have acted on the basis that you consented to the data being provided.

Our policy is to destroy all such personal data within two months of receipt unless we are at that time actively in discussions about a possible specific employment role.

Your personal data will be kept for as long as we require it in order to provide you with the agreed product(s) or service(s). It will continue to be retained after any account, policy or service has been closed or otherwise come to an end in line with our legal and regulatory requirements, and for as long as you may legally bring claims against us.

Call recording and monitoring

We recall and may monitor calls, emails or other communications for:

• Business purposes such as staff training and quality control
• For the purposes and process of entering into or performance of a contract
• Ensuring effective systems operation
• Meeting any relevant legal and regulatory obligations
• Protecting our vital interests
• Detect and Prevent Crime
• For the legitimate interest of the data controller.