About Mark Hands

Mark Hands is a UK-based insurance professional with over 37 years of industry experience. A highly respected leader, Mark has held senior roles at top insurers including NIG and LV= Broker, and went on to found award-winning MGAs such as Mercia and Centrix Underwriting.

Today, Mark serves as Director of Business Development at ARMD Ltd – an innovative insurtech protecting UK tradespeople – and leads Mark Hands Consulting, offering strategic advice to insurers, MGAs, and brokers nationwide.

• 1987–2001: General Accident / CGU / Norwich Union – Operational & underwriting roles through multiple insurer mergers
   
• 2001–2009: NIG – Head of Regional Operations (North); President, Insurance Institute of Peterborough
   
• 2009–2017: LV= Broker – Built regional commercial book from zero; managed branches across northern England & Scotland
   
• 2018: Mercia Underwriting – Founder & MD; brought back traditional broker service model
   
• 2019–2023: Centrix Underwriting – Founder & MD; 4-star MGA, award-winning startup
   
• 2023–2024: Aedis Group – MD & Board Advisor across construction insurance divisions
   
• 2024–Present:
   
  • Director of Business Development at ARMD
     
  • Principal Consultant at Mark Hands Consulting
     

Through his consultancy, Mark supports startups, MGAs, broker networks and insurers with:

• MGA build & launch strategy
   
• Broker distribution planning
   
• Board advisory & non-exec roles
   
• Product development & brand positioning
   
• Sales team coaching and mentoring
   

Interested in working with Mark? Then please get in touch.